Our commitment to privacy
What is personal information?
Personal information is any information about an identifiable individual. Personal information does not include the name, title, business address or telephone number of an employee of an organization. Information used solely for journalistic purposes is exempted from the Act.
What personal information do we collect, and why?
HurraHome collects personal information for specific, limited purposes.
We collect contact information (e.g., name, address, email address, and telephone number, etc.) when you create an account on the Platform. This information is used to create a request or apply to become a HurraHome Approved independent home services contractor, and any related correspondence with either action.
HurraHome also collects credit card information as needed to process payments, on behalf and in the name of, independent home services contractors who perform home services requested via the HurraHome platform. We do not permanently store your credit card information.
If you enter a contest or other promotion, we use your personal contact information to administer the contest or promotion including contacting, announcing and promoting prizewinners.
We collect request history and a list of promotions offered to you, in order to gain a better understanding of your interests so that we may develop better services and to determine eligibility for our services.
We collect, use and store your location history to establish your location, improve your experience and from time to time to send you information, such as promotional offers, that are most relevant to your geographic location.
We may also use personal information to contact you about changes, enhancements or other notices related to HurraHome discounts or promotions that you may have received or about HurraHome's business. In addition, if you have given us your prior consent, we may use this information to send you promotional offers and information from us, our affiliates and from selected sponsors or advertisers ("Marketing Offers"). If you do not wish to receive Marketing Offers, you may opt-out at any time by following the procedure set out in our opt-out policy (see below).
We keep notes and special instructions on file for advertisers and subscribers to help us fulfill your request and provide customer service.
If you choose to opt-out of any use of your personal information in accordance with our opt-out policy, we keep your contact information on a list so that your request can be honoured. If you complain to any of our departments, we collect your contact information and the nature of your complaint, for the purpose of investigating and responding to you.
If you are an independent home services contractor, we collect your contact information and banking information in order to coordinate payment from your clients via our third-party payment agent.
We also collect certain non-personal information, like internet cookies and data for market research:
If you are concerned about cookies, it is possible to turn them off in your web browser preferences. However, please be aware that by disabling cookies, you may not be able to use all portions of our Platform and therefore may not have an optimal experience.
You may manage how your mobile device and mobile browser share location information with HurraHome, as well as how your mobile browser handles cookies and related technologies by adjusting your mobile device privacy and security settings. Please refer to instructions provided by your mobile service provider or the manufacturer of your device to learn how to adjust your settings.
You may also manage the sharing of certain personal information with us when you connect with us through a social media platform or application, such as through Facebook Connect. Please refer to the privacy settings of the social media website or application to determine how you may adjust our permissions and manage the interactivity between HurraHome and your social media account or your mobile device.
We may place advertising or other links on our Platform that originate from outside advertisers. If you view these ads, the advertisers may assign a cookie. HurraHome does not control these cookies, nor is it responsible for any marketing or other use of your name by these advertisers.
Market Research: Occasionally, we ask users of the HurraHome Platform to complete market research surveys. Survey results are anonymized, aggregated, and shared with our advertisers, sponsors and affiliates in a manner that does not disclose personal information.
Disclosure for Business Purposes
HurraHome may disclose your personal information under the following circumstances:
HurraHome may share some personal information of residents of households who have created user accounts on the Platform with some HurraHome Approved independent home services contractors. The information is shared to enable a direct relationship between the independent home services contractors and their clients. We provide only as much information as is necessary.
In order to provide you with Marketing Offers (see above), if you have provided consent, HurraHome may disclose your personal contact information to affiliates and selected sponsors and advertisers. If you do not wish to receive any further Marketing Offers, you may opt-out at any time by following the procedure set out in our opt-out policy (see below).
HurraHome may also disclose or share non-personally identifiable information with partners, advertisers, current cleaning businesses and/or prospective home services businesses to help explain our business and the effectiveness of our business or for promotional purposes. For example, we may disclose anonymized, aggregated demographic information which does not include any personally identifiable information.
HurraHome may transfer your personal information to service providers acting on its behalf in order to perform processing and other specialized services, for example, prize fulfillment of our contests, collection of overdue accounts, service delivery, or credit card processing.
Disclosure to Other Parties When Required by Law or as Necessary to Protect Users
HurraHome may disclose your personal information without your consent in certain circumstances, including the following:
An investigation by law enforcement, regulatory authorities or self-regulatory organizations;
If a warrant or court order or other instrument compels HurraHome to disclose of personal information, which may include lawful access by Canadian, US or other foreign governmental authorities, courts or law enforcement agencies;
The protection of HurraHome’s assets or where necessary for the establishment, exercise or defence of legal claims;
To other organizations in the case of investigating a breach of an agreement or contravention of law;
For the detection, prevention and suppression of fraud and other criminal activity (e.g. grow-operations and money-laundering) and other matters in the public interest;
The protection of HurraHome’s employees, customers and others; and
In situations otherwise permitted or required by applicable Canadian, US or other law.
Consent and opt-out policy
In general, HurraHome seeks consent to use your personal information in accordance with our opt-out policy. Except as set out in this section, HurraHome obtains your express opt-in consent to use or disclose sensitive personal information.
If you do not wish to receive Marketing Offers, you may opt-out at any time by doing any of the following:
Follow the instructions at the bottom of any email Marketing Offer you receive. Inform your telemarketer at the time you are called with a Marketing Offer.
Email HurraHome to request that your personal information not be used for Marketing Offers
We reserve the right to use and disclose your personal information without consent where required or permitted by law, for example, if we have reasonable grounds to believe the information could be useful when investigating a contravention of a federal, provincial or foreign law, in order to protect or defend our legal interests, or to comply with applicable laws and lawful governmental requests.
HurraHome maintains personal information in a combination of paper and electronic files. We take technical, contractual, administrative and physical security measures to protect your personal information. Not all HurraHome interactions require that credit card information be provided. If you provide credit card information to us, we work to help protect the security of your credit card information by using industry standard secure sockets layer (SSL) encryption technology.
Please be aware that email is not a secure medium, and any personal information you send to us by email could be intercepted. If your communication is very sensitive, or includes information such as your credit card number, you should not send it electronically unless the email is encrypted or your browser indicates that the access to our Platform is secure. Materials posted to online forums such as bulletin boards or chat rooms are public, not secure and may be viewed by anyone. Any personal information you post may be collected and used by anyone and may result in unsolicited messages from other internet users.
How to access and correct your personal information
HurraHome provides you with the means to access, update, edit or delete certain user account information you previously provided on the Platform.
If you want to disable your account or have other questions or requests, please contact us.
HurraHome retains personal information in accordance with its legal or business practices. Once the personal information is no longer required to fulfill the purpose for which it was collected and no longer required or permitted to be retained for legal or business purposes, it will be destroyed or made anonymous.
We will give you access to the information we retain about you within a reasonable time, upon written request, satisfactory identification and proof of entitlement. In some cases, we may not provide access to personal information in our possession or control. If we deny your request, we will advise you in writing of the reason for the refusal and you may challenge our decision.
How to challenge our privacy practices
We find great independent home cleaners like you, introduce you to new customers, and support you as you build long-lasting relationships directly with your customers!
RESPECT. TRUST. APPRECIATION.